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Grocery Satisfaction Survey Reveals the Best, the Worst and Everything in...
When it comes to how satisfied we are with our local grocery stores, it seems the best are getting better, and the worst are even worse. That’s according to the just-released annual American Customer...
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An Old Grocery Savings Program is New Again
With the coronavirus upending people’s routines, impacting their finances and causing many grocery shoppers to check out the competition, what’s a grocery store to do to inspire confidence in their...
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“A Headache And an Insult”: Shoppers Choose Quality & Convenience Over...
Another survey ranking the best grocery stores has the usual suspects jockeying for the top position, so no big surprises there. But dig a bit deeper, and this newest survey offers some additional...
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Need Groceries? Head to the Mall!
When was the last time you went to the mall? Shopping malls have fallen on hard times in recent years, so empty anchor stores have been turned into gyms, movie theaters, even churches. In rare cases,...
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Grocery Shoppers Displeased With Stores’ Coronavirus Response
For a quarter century, the American Customer Satisfaction Index has ranked the best and the worst grocery stores, based on how satisfied survey respondents are with the stores they frequent. And this...
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Unhappy Shoppers Give Grocery Stores Bad Grades
Grocery shoppers seemed grumpy back in 2015, and it’s not entirely clear why. This past year, grocery shoppers were grumpy again – and this time, the reasons are much more apparent. The American...
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High Prices? No Problem – Grocery Shoppers Adjust Their Expectations
You don’t go to a grocery store to be entertained. You go where you can get good food at a good price. So why do so many shoppers seem less concerned about prices and quality anymore? That’s one of...
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Frustrated Shoppers Learn to Live With Grocery Dissatisfaction
Price are rising, promotions are unexciting, some shelves are still bare. But maybe grocery shoppers are just over it, and are done caring about it anymore. That’s the cynical but sensible takeaway...
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Grocery Shoppers Shrug Off A Tumultuous Year
Grocery prices are through the roof. Package sizes are getting smaller. Needed items still aren’t always in stock. And just try finding coupons or promotions on the brands that used to offer plenty of...
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